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What is eAPIS?
How do I enroll in eAPIS?
How do I know whether to choose a Commercial or Private Aviation eAPIS account?
What if I don’t receive the activation email after I enroll in eAPIS?
How do I log in to eAPIS?
What if I have lost my Activation Key, or if it has expired, or I am unable to activate my account?
What if I have lost my Sender ID?
What if I have forgotten my password?
How do I change my password without having to reactivate my account?
What do I do if I get locked out of eAPIS?
What happens if I have to log out or if eAPIS times out while I am completing my manifest?
How do I upload a manifest I created offline?
How can I be sure that CBP has received my traveler manifest data?
How do I contact CBP with questions regarding eAPIS?
Which system administrator should I contact?
Is the eAPIS application Section 508 compliant?
Where can I find an online tutorial for eAPIS?


What is eAPIS?


The Electronic Advance Passenger Information System (eAPIS) is a U.S. Customs and Border Protection (CBP) Web-based application that provides for the collection of electronic traveler manifest information for international travel both into and out of the United States. eAPIS collects and transmits electronic manifests to CBP’s Advance Passenger Information System (APIS).




How do I enroll in eAPIS?


To participate in eAPIS, you must first enroll by following these simple steps:

Step Action
1 Access the eAPIS Welcome page at https://eapis.cbp.dhs.gov; select Enroll.
2 Agree to the Terms and Conditions for eAPIS; select Next.
3 Select the type of account you desire, either Commercial or Private; select Next.
4 Enter the information requested, including the person who will be the Point of Contact regarding manifest submissions.
5

Create a password that:

  • starts with a number and
  • is between eight and twelve characters in length and
  • contains at least one of the following special characters:
    Name Character
    Tilde ~
    Exclamation Point !
    At @
    Number #
    Dollar $
    Percent %
    Caret ^
    Ampersand &
    Asterisk *
    Open Parenthesis (
    Close Parenthesis )
    Hyphen -
    Underscore _
    Plus +
    Equals =
    Open Curly Brace {
    Close Curly Brace }
    Vertical Bar |
    Backslash \
    Open Square Bracket [
    Close Square Bracket ]
    Colon :
    Semi Colon ;
    Forward Slash /
    Question Mark ?
    Period .

No character can be repeated consecutively more than two times.

6 Re-enter your password; select Next.
7 Review your entries; select Complete Enrollment to submit your enrollment request.

After successfully completing the eAPIS enrollment application, you will:

  1. Receive an email with your sender ID and activation key. Your confirmation e-mail will not arrive immediately.
  2. Return to the eAPIS Web site. Enter your sender ID and password, then select Log In.

Be sure that you provide the correct contact information when you enroll in eAPIS. The activation email message is sent to the email address you provide as the primary Point of Contact. If you do not receive your activation email, contact the system administrator for assistance.

Note: Your activation email may not arrive immediately. Be sure that you have provided the correct contact information when you enrolled with eAPIS. The activation email message is sent to the email address you provided for the primary point of contact.




How do I know whether to choose a Commercial or Private Aviation eAPIS account?


CBP definitions of private and commercial aircraft are found in Title 19 of the Code of Federal Regulations, section 122.1:

(d) Commercial aircraft. A “commercial aircraft” is any aircraft transporting passengers and/or cargo for some payment or other consideration, including money or services rendered.

(h) Private aircraft. A “private aircraft” is any aircraft engaged in a personal or business flight to or from the U.S. which is not:

  1. Carrying passengers and/or cargo for commercial purposes;
  2. Leaving the U.S. carrying neither passengers nor cargo in order to lade passengers and/or cargo in a foreign area for commercial purposes; or
  3. Returning to the U.S. carrying neither passengers nor cargo in ballast after leaving with passengers and/or cargo for commercial purposes;”

Select the type of account you need according to the criteria described above. Some users may need both account types.




What if I don’t receive the activation email after I enroll in eAPIS?


If you do not find the activation email in your inbox, check your junk email in case it was blocked by your spam settings. The activation email will come from donotreply@dhs.gov with the subject line “You have successfully enrolled.”

For this eAPIS Account Type… You should receive the activation email within… If you do not receive an activation email… Then...
Commercial 5-7 days after 5-7 days contact the system administrator for assistance
Private Aviation 24 hours within 24 hours contact the system administrator for assistance



How do I log in to eAPIS?


Enter your Sender ID and password in the designated boxes on the eAPIS Welcome page. If this is your first time logging in with this Sender ID, you will be prompted to enter an Activation Key. The Activation Key is included along with your Sender ID in the enrollment confirmation email message.

The Activation Key is valid for a period of 30 days from the date of your email confirmation message. If you do not activate your account within this timeframe, your Activation Key will expire and you will have to re-enroll in eAPIS.

If you do not have a working sender ID or password, you will need to enroll with eAPIS. Select Enroll on the eAPIS Welcome page.




What if I have lost my Activation Key, or if it has expired, or I am unable to activate my account?


If you have lost your activation key, or if it has expired prior to activating your account, or if it has expired prior to activating your account, or you are unable to activate your account, e-mail the system administrator for assistance.




What if I have lost my Sender ID?


If you have lost your Sender ID, e-mail the system administrator for assistance.




What if I have forgotten my password?


If you forget your password, you can reset it from the eAPIS Welcome page. Resetting your password de-activates your eAPIS account. You will not be able to access eAPIS until you receive your new Activation Key and reactivate your account.

Follow these steps to reset your eAPIS password:

Step Action
1 From the eAPIS Welcome page, select the Reset your password link. The Reset Password page appears.
2 Enter your Sender ID and primary contact e-mail address.
3

Enter your new password. Your password:

  • must start with a number and be between eight and twelve characters in length, and
  • must contain at least one of the following special characters:
  • Name Character
    Tilde ~
    Exclamation Point !
    At @
    Number #
    Dollar $
    Percent %
    Caret ^
    Ampersand &
    Asterisk *
    Open Parenthesis (
    Close Parenthesis )
    Hyphen -
    Underscore _
    Plus +
    Equals =
    Open Curly Brace {
    Close Curly Brace }
    Vertical Bar |
    Backslash \
    Open Square Bracket [
    Close Square Bracket ]
    Colon :
    Semi Colon ;
    Forward Slash /
    Question Mark ?
    Period .
  • Cannot include your Sender ID, and
  • Cannot repeat any character consecutively more than two times.
4 Re-enter your new password in the Re-enter New Password box exactly as you entered it in the previous box; select Save.
5 Remember your password because it cannot be retrieved from the system.

Using your new password:

After changing your password, you should receive an email message containing your Sender ID and a new Activation Key. To reactivate your account, log in with your Sender ID and new password. Enter your new Activation Key when prompted.

Note: The Activation Key is valid for a period of thirty days from the date on your email confirmation message. If you do not reactivate your account within this timeframe, your Activation Key will expire and you will have to contact the system administrator for assistance.




How do I change my password without having to reactivate my account?


Follow these steps to change your eAPIS password:

Step Action
1 Log in to eAPIS using your Sender ID and current password.
2 Select the Update your password link in the Manage Account section of the Manifest Options page.
3

Enter your new password. Your password:

  • must start with a number and be between eight and twelve characters in length, and
  • must contain at least one of the following special characters:
  • Name Character
    Tilde ~
    Exclamation Point !
    At @
    Number #
    Dollar $
    Percent %
    Caret ^
    Ampersand &
    Asterisk *
    Open Parenthesis (
    Close Parenthesis )
    Hyphen -
    Underscore _
    Plus +
    Equals =
    Open Curly Brace {
    Close Curly Brace }
    Vertical Bar |
    Backslash \
    Open Square Bracket [
    Close Square Bracket ]
    Colon :
    Semi Colon ;
    Forward Slash /
    Question Mark ?
    Period .
  • Cannot include your Sender ID, and
  • Cannot repeat any character consecutively more than two times.
4 Re-enter your new password in the Re-enter New Password box exactly as you entered it in the previous box; select Save.
5 Remember your password because it cannot be retrieved from the system.

Using your new password:

You can use your new password the next time you log in to eAPIS. Your account does not need to be re-activated.




What do I do if I get locked out of eAPIS?


The eAPIS system has a 10-minute lock-out period for mistaken password attempts. If you wait 10 minutes, the system will allow you try again.

If you have forgotten your password, you can reset it on the Welcome page. You'll then receive an Activation Key delivered to your email.

The 10-minute lock-out period still applies.




What happens if I have to log out or if eAPIS times out while I am completing my manifest?


eAPIS is designed to save manifest information within the web site while it is being entered. The manifest is automatically saved for each Sender ID while you enter data.

eAPIS is designed to log off users after 10 minutes of system inactivity. If you were in the process of building a manifest, you will be prompted to finish the Saved Manifest the next time you log in to the system. If you leave a page partially completed and you do not select NEXT, that page may not be saved the next time you log in.




How do I upload a manifest I created offline?


You can use eAPIS to upload a manifest to CBP if the file meets the following criteria:

Commercial accounts: Private Aviation accounts:
Must be a text file (.txt) no greater than two megabytes. Must be an XML file (.xml) no greater than two megabytes.
Must be in UN/EDIFACT format. Must be in valid XML format, based on the eAPIS Private Aviation schema. You can download the schema from the Upload Manifest section of the Manifest Options page.

Follow these steps to upload a file to CBP using eAPIS:

Step Action for Commercial accounts Action for Private Aviation accounts
1 Select Upload Manifest from the Manifest Options page. Select Upload a General Aviation XML compliant document from the Upload Manifest section of the Manifest Options page.
2 Select Browse to locate the file. Select Browse to locate the file.
3 Select a file when prompted; then select Next. Select a file when prompted; then select Next.
4 Preview the content of the file to verify that it is the correct file; then select Submit. Preview the content of the file to verify that it is the correct file; then select Submit.

Submission Number: When your manifest data has been successfully submitted, eAPIS responds with an on-screen submission message and a submission number. Print this screen for your records and for future reference.




How can I be sure that CBP has received my traveler manifest data?


After successful submission of a new APIS manifest, eAPIS responds with an on-screen submission message and a submission number. Print this screen for your records. The submission number represents successful manifest submission; it does not confirm the manifest's accuracy, completeness, or validity.

eAPIS sends your manifest data to the CBP Advance Passenger Information System (APIS) for processing. When APIS has processed your data, an email message is sent to the email address for your primary Point of Contact. The email confirms CBP's receipt of the data transmission; it does not confirm the manifest’s accuracy, completeness, or validity.




How do I contact CBP with questions regarding eAPIS?


Email the system administrator to contact CBP regarding eAPIS. Commercial carriers can contact their National APIS Account Manager directly.

If you have a… And your Sender ID begins with… Then email the…
Commercial Air account APIS Commercial Air system administrator at eapis.support@dhs.gov
Commercial Vessel account APIS and you are part of a Vessel Organization Commercial Vessel system administrator at eapis.vessel@dhs.gov
Private Aviation account APGA Private Aviation system administrator at private.aircraft.support@dhs.gov



Which system administrator should I contact?


If you have a Commercial eAPIS account (if your Sender Id begins with "APIS"), you will email the Commercial system administrator.

If you have a Vessel eAPIS account (if your Sender Id begins with "APIS" and you are part of a Vessel Organization), you will email the Vessel system administrator.

If you have a Private Aviation eAPIS account (if your Sender Id begins with "APGA"), you will email the Private Aviation system administrator.




Is the eAPIS application Section 508 compliant?


eAPIS is Section508 compliant and therefore accessible to everyone. Federal law mandates that government applications and web sites meet a certain level of standards to allow users to employ special technologies such as screen readers. The following design requirements have been included in the development of this application:

  • Hidden navigation shortcuts
  • Hidden text
  • Alt text for all images
  • Unique page titles
  • The ability to complete the process without JavaScript enabled

For more information regarding Section508 compliance and Web accessibility, visit http://www.access-board.gov/sec508/standards.htm.




Where can I find an online tutorial for eAPIS?


An online tutorial is available for Private Aviation accounts on the Private Flyers page at http://www.cbp.gov/xp/cgov/travel/pleasure_boats/private_flyers/.




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